Terms of Purchase
General Delivery Terms
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1. General
1.1 These general terms and conditions apply to C&C's products, unless otherwise specifically agreed in writing between the customer and C&C.
1.2 When selling to consumers, C&C applies the mandatory rules that follow from applicable legislation. More information can be found in the Distance Contract Act.
1.1 These general terms and conditions apply to C&C's products, unless otherwise specifically agreed in writing between the customer and C&C.
1.2 When selling to consumers, C&C applies the mandatory rules that follow from applicable legislation. More information can be found in the Distance Contract Act.
If you wish to make a return, please email kundservice@cec.com. In the email, specify the reason for the return, your name, and the order number or consignment note number.
The return should be sent back in the original packaging or other suitable packaging for the product, and must be well packed in proper outer packaging. Any transport damages due to insufficient packaging will be charged to you as the customer. All returns to C&C Sweden must be sent with PostNord business package to the following address:
C&C Sweden AB
Trekantsvägen 9
117 43 Stockholm
1.1 These general terms and conditions apply to C&C's products, unless otherwise specifically agreed in writing between the customer and C&C.
1.2 When selling to consumers, C&C applies the mandatory rules that follow from applicable legislation. More information can be found in the Distance Contract Act.
2. Order
Orders for C&C's products are placed via cec.com/se. In order for an order to be binding on C&C, the order must be confirmed in writing by C&C prior to delivery. This means, among other things, that if a product in C&C's range has been discontinued or for any other reason is not available with reasonable efforts, C&C is not obliged to provide such a product, notwithstanding that the customer has ordered the same as above.
3. Delivery, shipping and the risk for the product
3.1 The date of delivery is the date on which the product is dispatched from C&C's warehouse. In case of delivery ‘ex-customer’, the delivery date is the date when the product is received by the customer. If the customer does not collect or receive the product at the agreed time, the delivery date is the date when the product was available for collection from C&C. The risk for the product is transferred to the customer on the delivery date.
3.2 Unless otherwise agreed, delivery is made from C&C's warehouse in Sweden. On request, C&C will arrange transport on behalf of the customer, including transport insurance, and choose the most suitable mode of transport in agreement with the customer. If C&C arranges transport, the customer shall reimburse C&C's expenses in connection with the transport unless otherwise agreed.
3.1 The date of delivery is the date on which the product is dispatched from C&C's warehouse. In case of delivery ‘ex-customer’, the delivery date is the date when the product is received by the customer. If the customer does not collect or receive the product at the agreed time, the delivery date is the date when the product was available for collection from C&C. The risk for the product is transferred to the customer on the delivery date.
3.2 Unless otherwise agreed, delivery is made from C&C's warehouse in Sweden. On request, C&C will arrange transport on behalf of the customer, including transport insurance, and choose the most suitable mode of transport in agreement with the customer. If C&C arranges transport, the customer shall reimburse C&C's expenses in connection with the transport unless otherwise agreed.
3.1 The date of delivery is the date on which the product is dispatched from C&C's warehouse. In case of delivery ‘ex-customer’, the delivery date is the date when the product is received by the customer. If the customer does not collect or receive the product at the agreed time, the delivery date is the date when the product was available for collection from C&C. The risk for the product is transferred to the customer on the delivery date.
3.2 Unless otherwise agreed, delivery is made from C&C's warehouse in Sweden. On request, C&C will arrange transport on behalf of the customer, including transport insurance, and choose the most suitable mode of transport in agreement with the customer. If C&C arranges transport, the customer shall reimburse C&C's expenses in connection with the transport unless otherwise agreed.
4. Delivery Delay
The customer may, through written notice to C&C, cancel the agreement with respect to delayed products if a delivery delay due to C&C or any circumstance on C&C’s part lasts more than 45 days. Products that have been specially ordered according to customer wishes cannot be canceled.
5. Price and Payment
5.1 prices stated, provided that the customer is notified of this. The customer is then entitled to cancel the purchase in writing in accordance with section 8 below.
5.2 Prices and charges stated on C&C's website and in its catalogue are exclusive of value added tax and other taxes and charges and also exclusive of any freight or postage costs, which are payable according to C&C's price list in force on the date of delivery.
5.3 C&C reserves the right to adjust the price below at any time before the date of delivery.
5.4 Unless otherwise agreed in writing by C&C, the customer shall make payment in advance by post. When ordering from C&C's website, there is also the possibility of direct payment via Internet banking, as well as payment with Swedish VISA and Master Card cards. After a special credit check, payment can also be made by invoice. C&C issues an invoice on the day of delivery.
5.1 prices stated, provided that the customer is notified of this. The customer is then entitled to cancel the purchase in writing in accordance with section 8 below.
5.2 Prices and charges stated on C&C's website and in its catalogue are exclusive of value added tax and other taxes and charges and also exclusive of any freight or postage costs, which are payable according to C&C's price list in force on the date of delivery.
5.3 C&C reserves the right to adjust the price below at any time before the date of delivery.
5.4 Unless otherwise agreed in writing by C&C, the customer shall make payment in advance by post. When ordering from C&C's website, there is also the possibility of direct payment via Internet banking, as well as payment with Swedish VISA and Master Card cards. After a special credit check, payment can also be made by invoice. C&C issues an invoice on the day of delivery.
5.1 prices stated, provided that the customer is notified of this. The customer is then entitled to cancel the purchase in writing in accordance with section 8 below.
5.2 Prices and charges stated on C&C's website and in its catalogue are exclusive of value added tax and other taxes and charges and also exclusive of any freight or postage costs, which are payable according to C&C's price list in force on the date of delivery.
5.3 C&C reserves the right to adjust the price below at any time before the date of delivery.
5.4 Unless otherwise agreed in writing by C&C, the customer shall make payment in advance by post. When ordering from C&C's website, there is also the possibility of direct payment via Internet banking, as well as payment with Swedish VISA and Master Card cards. After a special credit check, payment can also be made by invoice. C&C issues an invoice on the day of delivery.
6. Payment Delay
6.1 If the customer does not pay on time, C&C is entitled to receive interest on arrears according to law and, where applicable, withhold delivery or part thereof.
6.2 If the customer is in delay with payment more than 30 days after C&C has requested the customer to pay the amount due, C&C may, by written notice to the customer, cancel the agreement in whole or in part. If C&C cancels the agreement, C&C is also entitled to damages.
6.1 If the customer does not pay on time, C&C is entitled to receive interest on arrears according to law and, where applicable, withhold delivery or part thereof.
6.2 If the customer is in delay with payment more than 30 days after C&C has requested the customer to pay the amount due, C&C may, by written notice to the customer, cancel the agreement in whole or in part. If C&C cancels the agreement, C&C is also entitled to damages.
6.1 If the customer does not pay on time, C&C is entitled to receive interest on arrears according to law and, where applicable, withhold delivery or part thereof.
6.2 If the customer is in delay with payment more than 30 days after C&C has requested the customer to pay the amount due, C&C may, by written notice to the customer, cancel the agreement in whole or in part. If C&C cancels the agreement, C&C is also entitled to damages.
7. Retention of Title
7.1 The Products shall remain the property of C&C until paid for in full.
7.2 Until the ownership has been transferred to the customer, the customer undertakes to take good care of the products and not to make any changes to them without C&C's written consent. The customer is not entitled to transfer or grant the right of use to products covered by retention of title.
7.1 The Products shall remain the property of C&C until paid for in full.
7.2 Until the ownership has been transferred to the customer, the customer undertakes to take good care of the products and not to make any changes to them without C&C's written consent. The customer is not entitled to transfer or grant the right of use to products covered by retention of title.
7.1 The Products shall remain the property of C&C until paid for in full.
7.2 Until the ownership has been transferred to the customer, the customer undertakes to take good care of the products and not to make any changes to them without C&C's written consent. The customer is not entitled to transfer or grant the right of use to products covered by retention of title.
8. Return Policy and Complaints
8.1 The Customer shall only be entitled to return products that C&C stocks. For products that C&C does not stock or products that C&C stocks but which have been customised for the customer, no right of return applies. Returns may be made within 10 days from the date of delivery, provided that the product is returned to C&C in undamaged and unused condition in unbroken original packaging. Customers who wish to return a product must first contact C&C and obtain a return number. The return number is valid for 10 days from receipt. When returning, the return number must be stated and a copy of the invoice and/or receipt of payment must be attached. Please note that receipt of a return number does not constitute an authorised return of the product. The return is only approved when C&C has received and checked the product and found it to be sent in accordance with the above conditions. It is the customer's responsibility to arrange and pay for the costs of return shipping. When refunding and/or crediting, C&C will also deduct shipping costs and a general handling fee of SEK 375 if the value of the product exceeds SEK 1,000 excluding VAT. Return freight is at the customer's risk.
8.2 It is the customer's responsibility to inspect the ordered products upon receipt for any defects and deficiencies. If the customer finds that the product is defective or deficient, the customer shall make a complaint in writing within 10 days of the delivery date. If no such complaint is made, the customer is deemed to have accepted the condition in which the product was delivered.
8.3 The consumer's (private individual) right of cancellation in distance contracts - As specified in the Act on Consumer Protection in Distance Contracts etc., the consumer has the right in certain cases to withdraw from a purchase by giving or sending C&C notice of this within 14 days from the day the consumer received the goods. However, the right of cancellation does not apply to computer programs, sound and image recordings when the seal has been broken. Sealing also refers to technical sealing (e.g. serial number). The right of cancellation only applies if the goods with original packaging are in essentially unchanged condition. The goods with original packaging must therefore be returned in the same condition as when they were received by the customer. The goods must be sent to C&C with the order form, invoice and a valid return number. Otherwise, the purchase cannot be identified by C&C. The right of cancellation is not applicable to companies. If the consumer wishes to exercise the right of cancellation, he/she must contact C&C's customer service by e-mail kundservice@cec.com and state the order or invoice number to obtain a return number. The return number is valid for 14 days during which time the goods must have been received by C&C at the customer's expense. If the return freight is not paid, this will be deducted from the purchase price paid by the customer when it is refunded. For more information about the law, see also the Distance Contracts Act.
8.4 Unless otherwise stated, authorised returns shall be sent to:
C&C Sweden AB
Trekantsvägen 9
117 43 Stockholm
Note! It is important that the shipment is sent with Posten's business parcel.
8.1 The Customer shall only be entitled to return products that C&C stocks. For products that C&C does not stock or products that C&C stocks but which have been customised for the customer, no right of return applies. Returns may be made within 10 days from the date of delivery, provided that the product is returned to C&C in undamaged and unused condition in unbroken original packaging. Customers who wish to return a product must first contact C&C and obtain a return number. The return number is valid for 10 days from receipt. When returning, the return number must be stated and a copy of the invoice and/or receipt of payment must be attached. Please note that receipt of a return number does not constitute an authorised return of the product. The return is only approved when C&C has received and checked the product and found it to be sent in accordance with the above conditions. It is the customer's responsibility to arrange and pay for the costs of return shipping. When refunding and/or crediting, C&C will also deduct shipping costs and a general handling fee of SEK 375 if the value of the product exceeds SEK 1,000 excluding VAT. Return freight is at the customer's risk.
8.2 It is the customer's responsibility to inspect the ordered products upon receipt for any defects and deficiencies. If the customer finds that the product is defective or deficient, the customer shall make a complaint in writing within 10 days of the delivery date. If no such complaint is made, the customer is deemed to have accepted the condition in which the product was delivered.
8.3 The consumer's (private individual) right of cancellation in distance contracts - As specified in the Act on Consumer Protection in Distance Contracts etc., the consumer has the right in certain cases to withdraw from a purchase by giving or sending C&C notice of this within 14 days from the day the consumer received the goods. However, the right of cancellation does not apply to computer programs, sound and image recordings when the seal has been broken. Sealing also refers to technical sealing (e.g. serial number). The right of cancellation only applies if the goods with original packaging are in essentially unchanged condition. The goods with original packaging must therefore be returned in the same condition as when they were received by the customer. The goods must be sent to C&C with the order form, invoice and a valid return number. Otherwise, the purchase cannot be identified by C&C. The right of cancellation is not applicable to companies. If the consumer wishes to exercise the right of cancellation, he/she must contact C&C's customer service by e-mail kundservice@cec.com and state the order or invoice number to obtain a return number. The return number is valid for 14 days during which time the goods must have been received by C&C at the customer's expense. If the return freight is not paid, this will be deducted from the purchase price paid by the customer when it is refunded. For more information about the law, see also the Distance Contracts Act.
8.4 Unless otherwise stated, authorised returns shall be sent to:
C&C Sweden AB
Trekantsvägen 9
117 43 Stockholm
Note! It is important that the shipment is sent with Posten's business parcel.
8.1 The Customer shall only be entitled to return products that C&C stocks. For products that C&C does not stock or products that C&C stocks but which have been customised for the customer, no right of return applies. Returns may be made within 10 days from the date of delivery, provided that the product is returned to C&C in undamaged and unused condition in unbroken original packaging. Customers who wish to return a product must first contact C&C and obtain a return number. The return number is valid for 10 days from receipt. When returning, the return number must be stated and a copy of the invoice and/or receipt of payment must be attached. Please note that receipt of a return number does not constitute an authorised return of the product. The return is only approved when C&C has received and checked the product and found it to be sent in accordance with the above conditions. It is the customer's responsibility to arrange and pay for the costs of return shipping. When refunding and/or crediting, C&C will also deduct shipping costs and a general handling fee of SEK 375 if the value of the product exceeds SEK 1,000 excluding VAT. Return freight is at the customer's risk.
8.2 It is the customer's responsibility to inspect the ordered products upon receipt for any defects and deficiencies. If the customer finds that the product is defective or deficient, the customer shall make a complaint in writing within 10 days of the delivery date. If no such complaint is made, the customer is deemed to have accepted the condition in which the product was delivered.
8.3 The consumer's (private individual) right of cancellation in distance contracts - As specified in the Act on Consumer Protection in Distance Contracts etc., the consumer has the right in certain cases to withdraw from a purchase by giving or sending C&C notice of this within 14 days from the day the consumer received the goods. However, the right of cancellation does not apply to computer programs, sound and image recordings when the seal has been broken. Sealing also refers to technical sealing (e.g. serial number). The right of cancellation only applies if the goods with original packaging are in essentially unchanged condition. The goods with original packaging must therefore be returned in the same condition as when they were received by the customer. The goods must be sent to C&C with the order form, invoice and a valid return number. Otherwise, the purchase cannot be identified by C&C. The right of cancellation is not applicable to companies. If the consumer wishes to exercise the right of cancellation, he/she must contact C&C's customer service by e-mail kundservice@cec.com and state the order or invoice number to obtain a return number. The return number is valid for 14 days during which time the goods must have been received by C&C at the customer's expense. If the return freight is not paid, this will be deducted from the purchase price paid by the customer when it is refunded. For more information about the law, see also the Distance Contracts Act.
8.4 Unless otherwise stated, authorised returns shall be sent to:
C&C Sweden AB
Trekantsvägen 9
117 43 Stockholm
Note! It is important that the shipment is sent with Posten's business parcel.
9. Special conditions for software products
9.1 Programme products are subject to special terms and conditions that are specifically attached to the purchase or, where this is not the case, are packaged together with the programme product, before what is otherwise stated in these general terms of delivery.
9.2 The Customer obtains a non-exclusive right of use to programme products delivered on its own media or included in the product. The Customer does not acquire any other rights such as ownership or copyright through these general terms and conditions.
9.1 Programme products are subject to special terms and conditions that are specifically attached to the purchase or, where this is not the case, are packaged together with the programme product, before what is otherwise stated in these general terms of delivery.
9.2 The Customer obtains a non-exclusive right of use to programme products delivered on its own media or included in the product. The Customer does not acquire any other rights such as ownership or copyright through these general terms and conditions.
9.1 Programme products are subject to special terms and conditions that are specifically attached to the purchase or, where this is not the case, are packaged together with the programme product, before what is otherwise stated in these general terms of delivery.
9.2 The Customer obtains a non-exclusive right of use to programme products delivered on its own media or included in the product. The Customer does not acquire any other rights such as ownership or copyright through these general terms and conditions.
10. Warranty
Products are delivered with the warranties provided by the manufacturer or supplier C&C. The customer cannot claim any additional product warranty from C&C. The warranty period is not extended as a result of C&C remedying defects in or re-delivering the products.
11. Liability for defects
11.1 C&C shall, in accordance with the conditions below and with the urgency required by the circumstances, remedy at its own expense any defect in the product which consists in its failure to fulfil the agreed specification.
11.2 C&C's liability does not cover defects which are irrelevant to the intended use of the product and which do not cause inconvenience to the customer.
11.3 C&C's liability does not cover:
a) defects caused by the customer's use of the products with other equipment or accessories in a way that affects its functioning
b) defects caused by modifications or interventions made by the customer to the products which are not in accordance with C&C's instructions
c) faults caused by the customer's use of the products in a manner other than that stated in the user documentation or by negligence on the part of the customer, its personnel or third parties or by other circumstances beyond C&C's control
d) normal operational maintenance such as adjustment, normal wear and tear or the need to purchase consumable accessories.
11.4 C&C shall only be liable for defects notified within one year from the date of delivery.
11.5 When the product is difficult to move, rectification of defects may take place at the customer's premises. In the event of such rectification, the parts concerned shall be placed at C&C's disposal for the time required. Time for such measures shall be allocated to C&C's regular working hours. At C&C's request, a representative of the customer shall be present during C&C's work. In other cases, the fault rectification shall take place at C&C's premises or at a service centre in Sweden designated by C&C. The customer shall arrange the transport and bear the cost and risk of this.
11.6 If the customer has reported a fault and it turns out that there is no fault for which C&C is responsible, the customer shall compensate C&C in accordance with C&C's price list applicable at any given time.
11.7 C&C's liability for defects is limited to the above unless gross negligence exists. The Customer shall not be entitled to make any other claims against C&C in respect of defects.
11.1 C&C shall, in accordance with the conditions below and with the urgency required by the circumstances, remedy at its own expense any defect in the product which consists in its failure to fulfil the agreed specification.
11.2 C&C's liability does not cover defects which are irrelevant to the intended use of the product and which do not cause inconvenience to the customer.
11.3 C&C's liability does not cover:
a) defects caused by the customer's use of the products with other equipment or accessories in a way that affects its functioning
b) defects caused by modifications or interventions made by the customer to the products which are not in accordance with C&C's instructions
c) faults caused by the customer's use of the products in a manner other than that stated in the user documentation or by negligence on the part of the customer, its personnel or third parties or by other circumstances beyond C&C's control
d) normal operational maintenance such as adjustment, normal wear and tear or the need to purchase consumable accessories.
11.4 C&C shall only be liable for defects notified within one year from the date of delivery.
11.5 When the product is difficult to move, rectification of defects may take place at the customer's premises. In the event of such rectification, the parts concerned shall be placed at C&C's disposal for the time required. Time for such measures shall be allocated to C&C's regular working hours. At C&C's request, a representative of the customer shall be present during C&C's work. In other cases, the fault rectification shall take place at C&C's premises or at a service centre in Sweden designated by C&C. The customer shall arrange the transport and bear the cost and risk of this.
11.6 If the customer has reported a fault and it turns out that there is no fault for which C&C is responsible, the customer shall compensate C&C in accordance with C&C's price list applicable at any given time.
11.7 C&C's liability for defects is limited to the above unless gross negligence exists. The Customer shall not be entitled to make any other claims against C&C in respect of defects.
11.1 C&C shall, in accordance with the conditions below and with the urgency required by the circumstances, remedy at its own expense any defect in the product which consists in its failure to fulfil the agreed specification.
11.2 C&C's liability does not cover defects which are irrelevant to the intended use of the product and which do not cause inconvenience to the customer.
11.3 C&C's liability does not cover:
a) defects caused by the customer's use of the products with other equipment or accessories in a way that affects its functioning
b) defects caused by modifications or interventions made by the customer to the products which are not in accordance with C&C's instructions
c) faults caused by the customer's use of the products in a manner other than that stated in the user documentation or by negligence on the part of the customer, its personnel or third parties or by other circumstances beyond C&C's control
d) normal operational maintenance such as adjustment, normal wear and tear or the need to purchase consumable accessories.
11.4 C&C shall only be liable for defects notified within one year from the date of delivery.
11.5 When the product is difficult to move, rectification of defects may take place at the customer's premises. In the event of such rectification, the parts concerned shall be placed at C&C's disposal for the time required. Time for such measures shall be allocated to C&C's regular working hours. At C&C's request, a representative of the customer shall be present during C&C's work. In other cases, the fault rectification shall take place at C&C's premises or at a service centre in Sweden designated by C&C. The customer shall arrange the transport and bear the cost and risk of this.
11.6 If the customer has reported a fault and it turns out that there is no fault for which C&C is responsible, the customer shall compensate C&C in accordance with C&C's price list applicable at any given time.
11.7 C&C's liability for defects is limited to the above unless gross negligence exists. The Customer shall not be entitled to make any other claims against C&C in respect of defects.
12. Limitation of Liability
12.1 Should liability for damages or compensation arise for C&C under these general terms and conditions, the liability shall, unless there is intent or gross negligence, be limited to a total amount corresponding to the purchase price of the product or products on which the liability is based.
12.2 C&C's liability only covers direct losses. C&C's liability thus does not cover indirect losses, such as loss of business or the customer's loss of data, nor damages which C&C could not reasonably have been expected to have foreseen at the time of entering into the agreement and the consequences of which it could not reasonably have avoided or overcome.
12.1 Should liability for damages or compensation arise for C&C under these general terms and conditions, the liability shall, unless there is intent or gross negligence, be limited to a total amount corresponding to the purchase price of the product or products on which the liability is based.
12.2 C&C's liability only covers direct losses. C&C's liability thus does not cover indirect losses, such as loss of business or the customer's loss of data, nor damages which C&C could not reasonably have been expected to have foreseen at the time of entering into the agreement and the consequences of which it could not reasonably have avoided or overcome.
12.1 Should liability for damages or compensation arise for C&C under these general terms and conditions, the liability shall, unless there is intent or gross negligence, be limited to a total amount corresponding to the purchase price of the product or products on which the liability is based.
12.2 C&C's liability only covers direct losses. C&C's liability thus does not cover indirect losses, such as loss of business or the customer's loss of data, nor damages which C&C could not reasonably have been expected to have foreseen at the time of entering into the agreement and the consequences of which it could not reasonably have avoided or overcome.
13. Transfer of the Agreement
13.1 C&C may, without the Customer's consent, assign the right to receive payment under these General Terms and Conditions.
13.2 The Customer shall not be entitled to assign its obligations to C&C without C&C's prior written consent.
13.1 C&C may, without the Customer's consent, assign the right to receive payment under these General Terms and Conditions.
13.2 The Customer shall not be entitled to assign its obligations to C&C without C&C's prior written consent.
13.1 C&C may, without the Customer's consent, assign the right to receive payment under these General Terms and Conditions.
13.2 The Customer shall not be entitled to assign its obligations to C&C without C&C's prior written consent.
14. Dispute
Disputes regarding the interpretation or application of these general terms and conditions and related legal relations shall be settled by arbitrators in accordance with Swedish law. If in the event of a dispute the value of the claim is evidently not in excess of ten times the current base amount according to the law (1962:381) on general insurance at the time of invoking arbitration, the dispute shall be settled by a sole arbitrator who is appointed, on request of a party, by the Stockholm Chamber of Commerce.
15. Personal Data
C&C is the data controller for the information the customer provides to C&C. C&C processes the customer's personal data for the purpose of administering the customer relationship and to provide information about its own and specially selected partners' products through marketing. If you need to change your information, you can contact C&C via cec.com/se.
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Copyright © 2024 C&C Sweden AB.
All rights reserved.
Organization number: 556216-9267.
Copyright © 2024 C&C Sweden AB.
All rights reserved.
Organization number: 556216-9267.
Copyright © 2024 C&C Sweden AB.
All rights reserved.
Organization number: 556216-9267.
Copyright © 2024 C&C Sweden AB.
All rights reserved.
Organization number: 556216-9267.
EN